Gratitude for Your Patience

team members with orders

our wonderful team & just a few of your orders

"It's going to take how long?" I sighed as I realized we weren't going to have our Radiant Firming Concealers for months.  I was ordering ingredients and the usual lead times of 2-3 weeks were now at 4-6 months.  It was May and we had just sold out of one of our shades of concealer.  It doesn't sound that serious, but when you can't sell one of your top-selling products, it stinks - for you and for your clients.  

We ran out of two more shades.  Panic.  

I had ordered an ingredient, made by a French company who is the only one in the world who makes it!, back in May and it finally came in, early!, in September - we're ready to roll!!  But then another ingredient tacked on three additional months of lead time. 

More panic.  "We aren't going to have them for Black Friday.  People are going to get fed up.  People already are fed up, and I don't blame them" went the voice in my head.

Two months passed and we got the only ingredient we were waiting on - this is possible!  We can do it!!  

Then someone at the lab got COVID which pushed everything back by two weeks.  It wasn't going to happen. 

More panic.  Two weeks passed.  I got a bee in my bonnet and showed up at the lab nearly every day the week before Black Friday, approving samples in person to save time, trying to help in whatever way I could.  

vat of white cream with stirrer

at the lab after approving the batch's texture, before the colors got mixed

They were able to get two colors done in time and then I went and picked the third one up this week, though we offered it during our sale and said it would ship late.  To say it has been dramatic is an understatement!

BUT, when the sale started, it was your turn.  And you showed up.  And you showed up big.  You had waited so patiently for this little product and the glee you shared about being able to get it in the DMs and emails and FB comments we saw was palpable!  You were so excited and so was I!!  And you bought other goodies too!

woman and dog with bags of packages

Jasper was very busy!

Your support of our small company means the world to me - honest to goodness.  You are what drives me to do my best - because, even if I haven't met you, I care about you so much.  And I'm so grateful for you.  

So thank you for helping us - whether it's by stocking up on your faves during our sale this past weekend, giving a "like" on Instagram, gathering gifts to send to friends and family from our line, or just by reading this post - you mean a lot to me and I will continue to make the best products I know how for you.  Thank you so much.  

erin's signature with a heart


  • Breana Negvesky

    I looove my radiant firming concealer! I did have to purchase from another brand in the meantime to get me through (new mom, hello dark circles) but I was so excited to re-order on Black Friday now that it’s back in stock! Erin’s Faces products and customer service always keep me coming back!

  • Nancy

    Your determination and follow through are an inspiration and show what Erin’s Faces is all about – caring about your customers. Great team too!

  • Daniel

    Amazing story. Congrats guys, what a way to begin closing out the year. Happy Holidays.

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