Shipping/Handling Costs to United States
Orders over $49 ship for free
For orders under $49
Insurance is provided through Route (see Damaged and Lost Packages below) and is automatically loaded into your cart. Should you choose to delete Route from your order your order will not be insured and Erin's Faces will not be responsible for any damaged or lost packages.
Shipping/Handling Costs to Canada/International
For all international orders shipping/handling ranges from $25-50 depending on the location and ships via DHL for 3-5 day delivery from ship date, with tracking. Additional fees may apply, including but not limited to taxes, duties, and brokerage fees. Feel free to ask us if you have questions about international shipping rates.
Accurate Address Information
Our shipping is only as accurate as the information that we are given. Please verify all of your shipping and billing information before placing your order. Repeat customers checking-out with a registered account will have the option of entering a new address during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order. If your address does not verify in our shipping system, your order will be placed on-hold while we contact you to correct or confirm your address.
Damaged & Lost Packages
Erin's Faces is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
If you opt not to insure your order with Route+ Erin's Faces is not responsible for lost or stolen packages or damaged items. Please insure your package.
*Claims for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy”, must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.