Shipping/Returns

SHIPPING

Orders are packed/shipped Mondays, Wednesdays and Fridays at 9am EST and will be delivered by USPS. Orders placed on Saturday and Sunday are processed the following Monday. If there is a delay in shipment or if a product is temporarily out of stock, we will notify you via email.

Packages under 16 oz can be shipped First Class or Priority Mail - your choice.

Packages over 16 oz will be shipped Priority Mail.

Shipping/Handling Costs to United States

FIRST CLASS ORDERS (3-5 business days from ship date):
For orders under 1 lb - $5.50
PRIORITY MAIL SHIPPING OPTIONS (2-3 business days from ship date):
For orders under 2 lb - $8.50 
For orders between 2-3 lbs - $14.00
For orders between 3-4 lbs - $19
For orders $350 and over - free shipping

Shipping/Handling Costs to Canada/International

For all international orders shipping/handling ranges from $25-50 depending on the location and ships via DHL for 2-3 day delivery with tracking.  Additional fees may apply, including but not limited to taxes, duties, and brokerage fees.  Feel free to ask us if you have questions about international shipping rates.

RETURNS

Changed your mind?  We understand.  Erin's Faces is happy to accept unopened, unused products for a full refund within 30 days of purchase.  
  • Notify Erin's Faces within 30 days of receipt of any product you wish to return by emailing info@erinsfaces.com.  If this step it not taken first we will not be able to credit you back for your return if you send it.
  • Products must be shipped back within 14 days of the return authorization date.
  • You are responsible for return shipping charges.
  • All returned items must be in unused, original condition for resale.
  • Samples are not eligible for return.
  • Sale items are not eligible for return.  

Please order a sample of an item if you're not sure of what color to get of a complexion item or if you'd like to check on a texture of a skincare item - we don't want you to be stuck with things you won't use!

For hygiene reasons, we regret we cannot offer refunds or exchanges on goods that have been opened or used. Refunds must be applied to the original payment method used for purchase. You will receive an email confirmation when your return is received and your refund is being processed.  Erin's Faces is not responsible for return shipping costs.

Erin's Faces is not responsible for refunding shipping fees on any returned package.

Damaged & Lost Packages

All damaged packages must be reported to us within 2 business days of delivery. We will send reports to the carrier and create a damage claim on your behalf. Please do not discard any packaging or product until all shipping issues have been resolved.

Erin's Faces is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.  If your package is lost, please contact USPS as soon as possible. We recommend that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

ACCURATE ADDRESS INFORMATION

Our shipping is only as accurate as the information that we are given. Please verify all of your shipping and billing information before placing your order. Repeat customers checking-out with a registered account will have the option of entering a new address during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order. If your address does not verify in our shipping system, your order will be placed on-hold while we contact you to correct or confirm your address.