Shipping/Returns

SHIPPING

Orders are packed Monday-Friday at 9am and will be delivered by USPS. Orders placed on Saturday and Sunday are processed the following Monday. If there is a delay in shipment or if a product is temporarily out of stock, we will notify you via email.

 

Shipping/Handling Costs to United States

Orders over $49 ship for free

For orders under $49

FIRST CLASS ORDERS - $7.50
PRIORITY MAIL - $10
Insurance

Insurance is provided through Route (see Damaged and Lost Packages below) and is automatically loaded into your cart.  Should you choose to delete Route from your order your order will not be insured and Erin's Faces will not be responsible for any damaged or lost packages. 

Shipping/Handling Costs to Canada/International

For all international orders shipping/handling ranges from $25-50 depending on the location and ships via DHL for 3-5 day delivery from ship date, with tracking.  Additional fees may apply, including but not limited to taxes, duties, and brokerage fees.  Feel free to ask us if you have questions about international shipping rates.

Accurate Address Information

Our shipping is only as accurate as the information that we are given. Please verify all of your shipping and billing information before placing your order. Repeat customers checking-out with a registered account will have the option of entering a new address during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order. If your address does not verify in our shipping system, your order will be placed on-hold while we contact you to correct or confirm your address.

RETURNS

RETURN POLICY:
All sales are final.  We cannot accept returns due to “Wrong item/color ordered,” “Customer does not like the product,” or “Allergy to product” (we list all product ingredients) or any other reason. Please order a sample of an item if you're not sure of what color to get or if you'd like to check on a texture - we have samples or minis available of the majority of our products and we don't want you to be stuck with things you won't use!

Damaged & Lost Packages

Erin's Faces is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. 

If you opt not to insure your order with Route+ Erin's Faces is not responsible for lost or stolen packages or damaged items.  Please insure your package.

*Claims for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy”, must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.