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FAQ

Signing Up For An Account

You will automatically be asked to create an account during your first purchase - once you're done you will be given the option to create a password and all of your information will be saved.

If you'd like to create an account before that you can look at the top left corner and click where it says "Sign Up" and you can create your account that way.

Do You Test On Animals?

No we do not, we are certified by PETA as a cruelty-free line.

Do you have vegan products?

We do!  Most of our skincare/bodycare is vegan with the exception of the Gentle Milk Cleanser and Silk Cream.  If something IS vegan it will say so with the PETA symbol on the product page.  Most of our makeup is not vegan however, with the exceptions of the Aloe Setting Powder, Magic Dust and Fairy Dust which are vegan.  

Are your products Certified Organic?

 Our Peppermint, Coconut & Lemonade Lip Balms are USDA Certified Organic.  Otherwise, we use some ingredients that are sourced as organic but they are not certified.  Read more about it HERE.

Shipping

Orders are shipped Mondays, Wednesdays and Fridays and will be delivered by USPS Priority Mail. Orders placed on Saturday and Sunday are processed the following Monday. If there is a delay in shipment or if a product is temporarily out of stock, we will notify you via email.

Shipping/Handling Costs to United States

For orders $5-$150 shipping/handling is $8.00

For orders $150-250 shipping/handling is $10.95

For orders $250-350 shipping/handling is $13.95

For orders $350 and over shipping/handling is free

Shipping/Handling Costs to Canada/International

For all orders to Canada shipping/handling is $25 via USPS Priority Mail

For all other international orders shipping/handling ranges from $25-50 depending on the location.

Taxes

Prices displayed on the website are exclusive of taxes. Any applicable sales tax (for NJ State) will be calculated during checkout and displayed on the Order Review page.

Returns

Changed your mind? We understand. Erin's Faces is happy to accept unopened, unused products for a full refund within 30 days of purchase.

Goods must be returned to us in saleable condition within 30 days with all original packaging to qualify. For hygiene reasons, we regret we cannot offer refunds or exchanges on goods that have been opened or used. Refunds must be applied to the original payment method used for purchase. You will receive an email confirmation when your return is received and your refund is being processed.  Erin's Faces is not responsible for return shipping costs.

Please order a sample of an item if you're not sure of what color to get of a complexion item or if you'd like to check on a texture of a skincare item - we don't want you to be stuck with things you won't use!

In the case of a damaged shipment, please either refuse delivery of the item or send a photo of the damaged product along with a message detailing the issue to erin@erinsfaces.com. We'll do our best to resolve any problems in a timely manner.

Please send all returns to:

Erin's Faces

 

172 Indiana Street

Maplewood, NJ 07040

 

 

 

 

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