All sales are final. We cannot accept returns due to “Wrong item/color ordered,” “Customer does not like the product,” or “Allergy to product” (we list all product ingredients) or any other reason. Please order a sample of an item if you're not sure of what color to get or if you'd like to check on a texture - we have samples or minis available of the majority of our products and we don't want you to be stuck with things you won't use!
If you have questions about how to get the best results with your products, or have any other questions, please send us an email at firstname.lastname@example.org. We are here to help, and can assist when necessary, as long as you contact us within 21 days of receiving your order.
All shipping charges and insurance (Route) are non-refundable. Thanks for understanding!
If your item is damaged upon receiving please see Damaged & Lost Packages info below.
Damaged & Lost PackagesErin's Faces is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy”, must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.