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Returns

Changed your mind? We understand. Erin's Faces is happy to accept unopened, unused products for a full refund within 30 days of purchase.  
  • Notify Erin's Faces within 30 days of receipt of any product you wish to return by emailing info@erinsfaces.com.  If this step it not taken first we will not be able to credit you back for your return if you send it.
  • Products must be shipped back within 14 days of the return authorization date.
  • You are responsible for return shipping charges.
  • All returned items must be in unused, original condition for resale.
  • Samples are not eligible for return.
  • Sale items are not eligible for return.  

For hygiene reasons, we regret we cannot offer refunds or exchanges on goods that have been opened or used. Refunds must be applied to the original payment method used for purchase. You will receive an email confirmation when your return is received and your refund is being processed.  Erin's Faces is not responsible for return shipping costs.

Please order a sample of an item if you're not sure of what color to get of a complexion item or if you'd like to check on a texture of a skincare item - we don't want you to be stuck with things you won't use!

In the case of a damaged shipment, please either refuse delivery of the item or send a photo of the damaged product along with a message detailing the issue to info@erinsfaces.com. We'll do our best to resolve any problems in a timely manner.  If you choose to refuse shipment we will refund the full price of your order but cannot refund the shipping cost.

 

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