Hiring
Beauty E-Commerce Office & Production Supervisor
Who we are:
Erin's Faces (www.erinsfaces.com) is a PETA Certified cruelty-free skincare & makeup line that is hand-packed locally. Our mission is to empower, educate and include and we get to do it through clean beauty - it's pretty great!
Who we're looking for:
A leader with a positive attitude, who loves details, is adept at training others, is punctual and values a peaceful, supportive and productive working environment. Someone who enjoys a brisk pace and never being bored.
Office Responsibilities:
- Ensure office operational procedures are in place and followed
- Maintain a safe and secure working environment
- Responsible for maintaining office equipment
- Open and close office daily (9:00am open, 5:30pm close M-F)
- Maintain filing system and create new systems as needed
- Responsible for leading accurate physical counts of inventory of live products, bulk, labels and components
- Determine sales needs of live products, bulk, labels, and components
- Point person for mail pickups
- Point person for shipping supplies
- Process online orders as needed
- Fill/label products as needed
Production/Supervisor Responsibilities:
- Providing orientation and training of office procedures to new employees in line with office standards
- Maintain and update staff manuals as needed
- Oversee e-commerce orders – with existing staff and train new hires
- Oversee production - with existing staff and train new hires
- Manage and evaluate staff’s performance with weekly touch-bases + quarterly reviews
- Lead daily team meetings and plan monthly team activities
- Work with management to create daily plan for staff
- Coordinate with management on managing staff schedules and calendars
- Ensure top performance of staff by providing adequate coaching and guidance
- Coordinate weekly cleaning responsibilities with staff
- Maintain and support company culture
Client Responsibilities:
- Handle customer service emails/calls
- Provide customer service to clients during retail hours
- Support at events
Perform other related duties and responsibilities
Hours:
- 9:00am - 5:30pm Monday - Friday
- Potential of one weeknight and one weekend day/quarter for events
- Must be available the month of November along with Black Friday - Dec 2 (including Nov 26 & 27)
Qualifications:
- Computer proficiency (including basic Excel)
- Ability to deliver high levels of customer service, both written and verbal
- Strong leadership skills
- Detail oriented
- Strong organizational skills
Salary:
$43,500/year
Benefits:
- Two weeks of paid vacation
- Major holidays off & paid – New Year’s Day, Labor Day, 4th of July, Memorial Day, Thanksgiving, Christmas
- Eligible for 401K after 1 year
- Bi-annual gratis allowance
- Company discount
Physical Demands/Work Environment:
Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files/products. Helping to handle 5 gallon buckets of product with use of dolly. High attention to detail and ability to focus.
Other Good Stuff:
We have monthly podcast and book discussions and support these philanthropies with a percentage of our sales: Fair Girls, Equal Justice Initiative, The Trevor Project, One Tree Planted.
