FAQ

Signing Up For An Account

You will automatically be asked to create an account during your first purchase - once you're done you will be given the option to create a password and all of your information will be saved.

Do You Test On Animals?

No we do not, we are certified by PETA as a cruelty-free line.

Do you have samples?
Yes we do!  We have samples or minis available of our entire skincare line as well as samples of our complexion makeup (foundation, concealer, etc).  If you don't see a skincare sample on the list then we carry a mini of it which is on that product's page.

 

Do you have vegan products?

We do!  Most of our skincare/body care is vegan with the exception of the Gentle Milk Cleanser and Silk Cream.  If something IS vegan it will say so with the Vegan & Cruelty-Free PETA symbol on the product page.  The makeup that IS vegan is our Mineral Foundation, Mineral Sheer Tint, Aloe Setting Powder, Magic Dust, Fairy Dust, and Radiant Firming Concealer.  The rest are not vegan but are cruelty-free/animal test-free.  

Why are the textures different sometimes?

Cold weather (or air conditioning) can affect the texture of items with high Coconut Oil content (Gentle Milk Cleanser and Silk Cream), higher wax content (Matcha Mascara and Radiant Firming Concealer) or our Tamanu Oil.  A hot water bath (usually in a tall coffee mug for 10 minutes) will suffice and generally is only needed one time to get your products back to themselves.  

Are your products Certified Organic?

 Our Peppermint, Coconut & Lemonade Lip Balms are USDA Certified Organic.  Otherwise, we use many ingredients that are sourced as organic.  Read more about it HERE.

Can I come in to your location?

We ask that you make an appointment or come visit us during an Open House.  We have Open Houses the last Friday of most months.  Click HERE for an up to date schedule.

Fill Levels

We weigh our bottles before and after filling them so you are guaranteed to get the proper amount of moisturizer/serum/etc.  Because not every bottle is physically the same (some are taller, some are thicker - even in the same size) your "fill level" make look different from bottle to bottle.  Rest assured that we are literally weighing each bottle to make sure it is correct!

Do you use parabens?

No we do not.  We use a number of different options instead - Rosemary Extract, Linantural, Phenoxyethanol (under 1%), Tetrasodium Glutomate and others depending on the product

Shipping

Please visit our  Shipping  Page for the scoop on shipping

Pickup

You can choose "Local Pickup" during checkout and pickup at our location - 15 Bleeker Street in Millburn, NJ.

Taxes

Prices displayed on the website are exclusive of taxes. Any applicable sales tax (for NJ State) will be calculated during checkout and displayed on the Order Review page.

Returns

All sales are final. We are unable to accept any products back to our facility for the sake of safety of our team members and of our clients.  We cannot accept returns due to “Wrong item/color ordered,” “Customer does not like the product,” or “Allergy to product” (we list all product ingredients) or any other reason.  

Please order a sample of an item if you're not sure of what color to get of a complexion item or if you'd like to check on a texture of a skincare item - we have samples and minis available of the majority of our products and we don't want you to be stuck with things you won't use!

In the case of a damaged shipment, please either refuse delivery of the item or send a photo of the damaged product along with a message detailing the issue to info@erinsfaces.com. We'll do our best to resolve any problems in a timely manner.  If you choose to refuse shipment we will refund the full price of your order but cannot refund the shipping cost.